Frequently Asked Questions
Everything you need to know about the world's most advanced paintball gear.
How do I maintain my DYE marker for optimal performance?
To ensure your marker performs at its peak, we recommend cleaning and greasing the bolt assembly after every day of play using DYE Slick Lube. Always check your O-rings for wear and ensure your battery levels are sufficient before entering a match.
What is the warranty policy on DYE products?
DYE precision markers come with a 1-year limited warranty covering manufacturing defects. Soft goods, goggles, and loaders typically carry a 90-day warranty. Please register your product on our website to facilitate any future service requests.
Do you offer international shipping?
Yes, we ship DYE gear globally. Shipping costs and delivery times vary by destination and are calculated at checkout. Please note that customers are responsible for any local customs duties or import taxes.
How do I find the right size for my DYE protective gear?
We provide a comprehensive sizing chart on every product page for jerseys, pants, and elbow pads. We recommend measuring your dimensions while wearing any under-layers you plan to use on the field to ensure a perfect fit.
What is your return policy for unused gear?
You can return any unused, unopened items in their original packaging within 30 days of purchase for a full refund. Please contact our support team to obtain a Return Merchandise Authorization (RMA) number before shipping your items back.
Can I use high-pressure air (HPA) with all DYE markers?
Yes, all modern DYE markers are designed to operate specifically with High-Pressure Air (HPA) tanks. We do not recommend using CO2 as it can damage the internal seals and electronic components of your marker.