Returns & Exchanges

At DYE Paintball, we are committed to providing high-performance gear that meets your competitive standards. If you are not completely satisfied with your purchase, you may return new, unused items within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team or visit our online portal with your order number and email address to request a Return Merchandise Authorization (RMA) number.

• 2.
  Package Your Gear

  Securely pack the items in their original packaging, ensuring all tags, manuals, and protective seals are intact to qualify for a full refund.

• 3.
  Ship to DYE

  Affix the provided shipping label or your own carrier label to the box and drop it off at a certified shipping location, keeping a copy of your tracking number for reference.

• 4.
  Inspection and Refund

  Once our technicians inspect the gear for quality assurance, we will process your refund or ship your exchange item within 5-7 business days.